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Create a Ticket

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a customer service representative will contact you.

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Select Request

Full Name

Phone

Heater Model

Photo of the purchase receipt

Please select your water heater type:

Gas Water Heater:

Unit is not clicking and does not ignite Unit is clicking but does not ignite Unit ignites but shuts off after a few seconds / minutes Unit is outputting hot water but shuts off after a short time The water heater only turns on when I use multiple fixtures Unit is leaking internally Unit outputs very hot water

Electric Water Heater:

I am not receiving any hot water in my shower/sink Unit outputs very hot water Unit does not heat sufficiently Water temperature fluctuates and is not constant Unit is leaking internally I hear unusual noises from the unit (e.g. popping, humming) Breaker trips when unit is in use I recently installed the unit, and it has not worked correctly

New or existing installation

Product Model

Photo of Product Terminal Separator

Where do I find my Product Technical Specification label?
On the right side of the unit, there is a set of stickers. One of them has the Technical Specifications of the unit including the model's name.

NOTE: We need ALL the requested information to attend your request—lack of it will prevent us from processing your ticket

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