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Technical Specification label

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Where do I find my Product Technical Specification label?
On the right side of the unit, there is a set of stickers. One of them has the Technical Specifications of the unit including the model's name.

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Technical Specification label

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temp-for-107169-file2-1_

Electric Water Heater:

I am not receiving any hot water in my shower/sink
Unit outputs very hot water
Unit does not heat sufficiently
Water temperature fluctuates and is not constant
Unit is leaking internally
I hear unusual noises from the unit (e.g. popping, humming)
Breaker trips when unit is in use
I recently installed the unit, and it has not worked correctly

Gas Water Heater:

Unit is not clicking and does not ignite
Unit is clicking but does not ignite
Unit ignites but shuts off after a few seconds / minutes
Unit is outputting hot water but shuts off after a short time
The water heater only turns on when I use multiple fixtures
Unit is leaking internally
Unit outputs very hot water

New or existing installation *

Product Model *

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NOTE: We need ALL the requested information to attend your request—lack of it will prevent us from processing your ticket

Microswitch 16LP/NG

Battery Case 16LP/NG

Diaphragm 16LP/GN

Solenoid LP

Water Valve 16LP/NG

Gas Valve 16NG

Solenoid NG