Effective Date: January 1, 2017
The following applies to all returns from addresses within the US mainland to Marey’s US location.
If you are located outside of the US mainland, please contact firstname.lastname@example.org
30 days satisfaction guaranteed returns! The following policy applies to all sales generated on www.marey.com
For purchases of Marey products from other platforms, please refer to the platform for the respective return policy.
Proof of purchase and unit serial number is required to have our customer service department provide assistance with any return or technical support matter.
If within the first 30 days of your purchase you are not fully satisfied with your product, you may return the unit for a refund of the original purchase price. The unit must be NEW and UNOPENED AND NEVER INSTALLED. If the original unit purchased included accessories and these are not returned, your refund will be reduced less the amount of the current full retail cost of the item you are retaining. The customer is responsible for all shipping related costs. EXCLUDED FROM THE FREE RETURNS POLICY ARE SALES RELATED TO SPECIAL PROMOTIONS, INCLUDING BUT NOT LIMITED TO BLACK FRIDAY, CYBER MONDAY OR CLOSEOUT PROMOTIONS IDENTIFIED AS SUCH.
Refunds will be processed once the unit is received in our location and is inspected by our technicians. Please allow up to three (3) weeks for a refund.
If your purchase falls within 31-60 days you may return new products subject to a 20% restocking fee. Items must be in their original packaging with all original included accessories. Items must be NEW and NEVER INSTALLED. To complete the return please have proof of purchase and serial number ready and contact customer service at 1-855-627-3955.
For any non-functioning or damaged items, please call 1-855-627-3955 immediately to speak with a customer service representative. Please make sure to have your proof of purchase and serial number prior to calling. If Customer service determines that an RMA (Returns Material Authorization) is appropriate, you will receive return instructions. If a replacement unit is deemed necessary, you will be advised during the call.
For any technical support or troubleshooting issues, please contact our technical support department at 855-627-3955 or visit us at www.marey.com to troubleshoot your issues.